At MERSATE, we strive to ensure complete satisfaction with every purchase. If you are not fully satisfied, please review our return and refund policy below.
1. Return Eligibility
Returns are accepted only under the following conditions:
- The item must be unused, unwashed, and in original condition
- All original tags, labels, and packaging must be intact
- Return request must be raised within 7 days of delivery
Items that show signs of use, damage, or alteration will not be eligible for return.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Items purchased during sale or promotional offers
- Customized or made-to-order products
- Products damaged due to misuse or improper handling
3. Return Process
To initiate a return:
- Contact our support team with your order ID and reason for return
- Our team will review and approve the request
- Once approved, return instructions will be shared
Returned items must be securely packed to avoid damage during transit.
4. Return Shipping
- Return shipping costs may be borne by the customer unless the return is due to a defective or incorrect product
- We recommend using a reliable courier service with tracking
5. Refund Policy
Once the returned item is received and inspected:
- Approved refunds will be processed within 5–7 business days
- Refunds will be credited to the original payment method
- Shipping charges (if any) are non-refundable
6. Exchange Policy
Exchanges are subject to product availability. If the requested size or item is unavailable, a refund or store credit may be offered at MERSATE’s discretion.
7. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery along with clear images. Our team will assist you with a replacement or refund.
8. Cancellation Policy
Orders can be cancelled only before dispatch. Once shipped, cancellations are not permitted.
9. Contact Us
For return or refund assistance, please contact us:
Email: meetus@mersate.com
Phone: 9063212333